Technical issues with the software cannot be completely ruled out. I do not quit for those who are polite and cooperative. This download is based on the most recently released version 85.0 of Mozilla Firefox. _ Windows MVP 2010-20 Millions helped via my tutorials and personally in forums for 12 years.
Thoroughly research any product advertised on the sites before you decide to download and install it. Watch out for ads on the sites that may advertise products frequently classified as a PUP (Potentially Unwanted Products). The pages appear to be providing accurate, safe information. Standard Disclaimer: There are links to non-Microsoft websites. I will keep working with you until it's resolved. Feel free to ask back any questions and let us know how it goes. Set the preferred browser as Default in Settings > Apps > Default Apps. It's easy to share bookmarks between all of them in their settings under Import Favorites from another Browser, and Firefox and Chrome let you sign in to save and/or sync your Favorites on any other device you sign into. I use Firefox, Edge and Chrome in that order of preference. I would have several browsers on your task bar so there's always one that's best for the task. The days of using one browser are long gone. Restart PC to reinstall Chrome from fresh download here: Go into Start > Windows Settings (gear icon) > Apps > Apps & Features > Google Chrome > Uninstall. On the View tab of File Explorer then tick Hidden Files, open C:\Program Data to do the same. You may need to Take Ownership first using this handy tool that will install to your right click mouse button.
Then go into C:\Program Files and C:\Program Files (86) to find the Google folder and delete the Chrome Folder. Under "Processes," look for "Google Chrome" or "chrome.exe." Right click empty area of Task bar to open Task manager​. If that doesn't fix it then Reinstall Chrome: If that's not enough then reset Chrome following this guide:
Run this flash tool to make sure it's enabled and current:
I'm Greg, an installation specialist, 10 years Windows MVP, and Volunteer Moderator here to help you.